Better Minds Counselling

Website Policy Pack (GDPR)
Last updated: July 2026

Privacy Policy

Who I Am

I am the owner of Better Minds Counselling and the Data Controller responsible for the personal information I collect.

Website: www.bettermindscounselling.com
Email: bettermindscounselling@hotmail.com
Telephone: 07564 858956

Information I Collect

I may collect your contact details, date of birth, emergency contact details, GP details, appointment and payment information, and counselling records. As part of providing counselling I process information about your physical and mental health, which is Special Category Data under UK GDPR.

Why I Collect It

To respond to enquiries, provide counselling, manage appointments and payments, maintain records, meet legal, ethical and insurance obligations, and protect safety where necessary.

Lawful Basis

I process personal data under Article 6(1)(b) (contract), Article 6(1)(c) (legal obligation), Article 6(1)(f) (legitimate interests) and Article 9(2)(h) UK GDPR for Special Category Data where applicable to counselling.

Confidentiality

Everything discussed is confidential unless there is a serious risk of harm, safeguarding concerns, or disclosure is required by law. I am an NCPS member and attend regular clinical supervision. Information discussed in supervision is anonymised wherever possible.

Online Counselling

Online sessions are provided through Google Meet. Please use a private space and secure internet connection.

Storage & Retention

Information is stored securely using password-protected systems. Records are normally retained for seven years after counselling ends before secure destruction unless a longer period is legally required.

Sharing Information

I do not sell your personal information. Information is only shared with your consent, where legally required, for safeguarding, or to prevent serious harm.

Your Rights

You may request access, correction, restriction, deletion where applicable, object to processing and lodge a complaint.

Complaints

If you have concerns about how I collect, use or store your information, please contact me first. I will acknowledge your complaint, investigate it, and inform you of the outcome. If you remain dissatisfied, you may contact the Information Commissioner's Office (ICO): www.ico.org.uk or 0303 123 1113.

Updates

I may update this policy from time to time. The latest version will always be available on my website.

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Website Terms & Conditions

The information on this website is for general information only and is not a substitute for emergency, medical or psychiatric care. Using this website or making an enquiry does not establish a counselling relationship. A counselling agreement will be provided before counselling begins. All content remains the property of Better Minds Counselling unless otherwise stated. External links are provided for convenience only. These terms may be updated from time to time.

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Cookie Policy

This website uses essential cookies and may use analytics cookies to improve performance. You can manage or disable cookies through your browser settings.

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